At Black Ops Auto Works, we want every order to arrive safely and without hassle. That’s why we offer Route Package Protection, an added layer of coverage that protects your shipment if it is lost, stolen, or damaged during transit.
If an issue occurs, filing a claim through Route is fast and straightforward, and most claims are resolved quickly with either a replacement or refund, depending on eligibility.
🛠 How to File a Route Claim
To get started, you’ll need to access Route using one of the options below:
- Visit Route’s official website
- Download the Route App from the Apple App Store or Google Play Store
Once logged in, Route will automatically display your protected orders.
📋 Filing Your Claim
After accessing your order in Route:
- Select the affected order
- Choose the issue type (lost, stolen, or damaged)
- Follow the on-screen instructions to submit your claim
- Upload any requested photos or documentation
Route’s support team will review your claim and guide you through the next steps.
✅ Peace of Mind, Built In
Route Package Protection ensures that your purchase from Black Ops Auto Works is covered from checkout to delivery—so you can shop with confidence knowing support is just a few clicks away.
If you have questions about Route or your order, feel free to contact our support team anytime.
🎥 Need Visual Help?
If you’d like a walkthrough, Route provides a helpful step-by-step video guide that explains the claims process in detail.